Returns Procedure - Please Read Very Carefully:
My Item Has Arrived Damaged: My Item Appears To Be Dead On Arrival: My Item Has Developed A Fault: Technical Helpline: I`ve Changed My Mind And Would Like A Refund:
We try very hard to ensure that your ordered item will reach you in tip top condition, but unfortunately accidents
do and will happen. If your Item has arrived damaged, please contact us by E-Mail within 48 hours of
receipt of you item, and we will arrange another item to be sent out to you. Upon receipt of your damaged
item, we will dispatch another to you without delay, and will even refund the charge of returning the
original item to us providing a receipt for the charge is enclosed with your parcel. Please ensure that all
original packaging is returned with the item.
If the Item you have ordered appears to be Dead On Arrival, please get in touch with us immediately on
01803-391680 to report the fault. It may be that the Item is faulty, incompatable, or that
you simply haven`t mastered how to use it yet! Either way, we should be able to rectify your problem over
the phone, or even by E-Mail and if not, then it may be a case of sending it back to us to have a look at.
Before any replacements are sent out, all returned items will be carefully inspected, and if any item is
deemed not to be faulty, or shows any sign of misconnection, or misuse, then we reserve the right to
charge an administration and return courier charge of £20. Please ensure that all leads / manuals and
accessories are enclosed. Please note that if the ISO leads on Radio`s are damaged or cut, then we will
treat the unit as a chargeable repair.
If we sell you an item and it develops a fault within 30 days of receipt, please report it immediately.
We will issue you a returns number and ask that the unit is returned to us Undamaged and Complete with all
Packaging, Manuals, Accessories, and Supplied Leads Intact and Unaltered.
If your item develops a fault or is reported faulty after 30 days of receipt, the legal right to a Free
Replacement or Refund ends, and the fault will be repaired under Warranty according to the manufacturers
procedures. Although we do carry out our own repairs, in some instances we may redirect you to one of
the Manufacturers National Service Centres. This in no way affects your statutory rights and is simply a
procedure that we have put in place in order to ensure quality and a higher speed of service.
If you are unsure about an item or its compatability, please drop us an E-Mail. We have 13 Years of "Hands
On" Technical knowledge from installation, to repair and fault diagnosis. Please be as specific as you can
about the nature of your fault, and if it is in relation to a product installed in a vehicle, please make sure
that you tell us what vehicle you have, and what other items you have installed in order for us to understand
your system a little better. Please note that the Technical Help facility is only available via E-Mail.
Please send any queries you have via our Contact Us page.
We are bound by the Consumer Protection (Distance Selling) Regulations Act of 2000, but only when dealing
with Brand New goods. The Consumer has a 7 day cooling off period. If you wish to return a Brand New item
to us within 7 days, please note that it must be in 100% original, undamaged, unused, uninstalled,
unfitted and unmarked condition with all of the original packaging fully intact with no rips or tears
whatsoever. We do not cover return postage, and we reserve the right to charge a 20% restocking fee if
accepted back into stock. You must also include your invoice. If an item is returned in an acceptable
condition then we will refund any outstanding money within the legislative 30 days. Please contact us for
a returns number before sending any items back to us.