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Sending us a Unit: What to do Next
Please remember that it is very important to order the correct Services from our website, as this will automatically book the Item on to our system and will ensure that your unit gets turned around much quicker.
1)
Click on the relavent Item on our website, and then purchase the Decode or Repair by pressing the ADD TO CART button and proceed to the Checkout. If you are sending multiple Unit`s, please make sure that you order multiple items where necessary as this will automatically calculate a price for return delivery back to you. For our Oversea`s and (Over Water!) Customers, the shipping price will be automatically adjusted at the Checkout dependant on your location. We will only ship via our own approved Secure Carriers. Please contact us if a delivery solution is not shown for your Country.
2)
The final checkout page will also have a box for you to include any fault details or special instructions where necessary. If you are sending a faulty radio for repair, please include as much information as you can relating to the fault. If your are sending a Dashboard to be recalibrated, please indicate the mileage you would like shown.
3)
After you have selected a payment method at Checkout (Paypal, Credit/Debit Cards etc), an invoice will appear on screen and a copy will also be sent automatically by email. For those of you wishing to pay in € Euro`s, this facility is currently only available via the PayPal website. (The paypal website can also be used even if you do not have a PayPal account). Our address is shown at the top of the invoice, and we do ask that you also print off a copy of this invoice and enclose it with your radio.
4)
Please ensure that your Unit it is safely wrapped in loads of Bubble Wrap, or similar, placed in a sturdy box and then post it to us by some means that not only has a trackable number but also requires a signature when delivered at our end. If you do not have your own Courier facilities, then the Post Office can often provide a number of solutions. Recorded Special Delivery allows you to add extra insurance should you wish, but can be expensive if the parcel exceeds 2Kg. If your parcel is over this weight, ask the Post Office for Parcelforce 48 as can often be much cheaper. They will seldom offer this service without you asking for it.
5)
We will then return your unit back to you, once we have finished
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