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DND Services Ltd :: News archive

COVID19 Update
22nd September 2020

Far from Deja-Vu, this time round we are better prepared

Please read the following message from our M.D.


Whilst we welcome the brakes now being applied to many aspects of life in a bid to slow down the COVD-19 spread, here at DND, we have learned many lessons from last time around and will now implement some new procedures with immediate effect in order for us to continue to trade through the new restrictions, however harsh they may end up being.

We will now once again return to a very strict Mail Order Service only and will no longer accept any personal callers to our workshop. The only exception to this will be the local garages and exisiting trade customers within the Torbay Area that regularly deal with us, and are requested as always, to give us a ring first before venturing over to visit. Joe Public and any new customers will have to use a recognized courier to get any parcels to us irrespective of how close you may be. Whilst I will apologize for any inconvenience that this may cause, it is because we are continuing to shield someone here that has undergone brain surgery on multiple occasions and I`m sure you can appreciate that their safety takes priority over that of a broken stereo. It is generally accepted that any virus has a finite lifespan on a surface of around 3 days, so there will now be a slight delay as parcels that now arrive will be left to naturally decontaminate before they are opened and dealt with. Dependent on how and whom you used to send them, that period may have already elapsed before they even arrive which is why we are now insisting on Mail Order only. We have actually been following this procedure for a good few months now, and it seems to be working well.

Our delivery network surpassed itself last time and this time we fully intend to continue to operate throughout Europe until we are told not to. As stricter lockdown measures come in to force though, please ensure that any address you give us is not compromised or closed.

We will always try to turn radios around as fast as we can, but please be patient with us.

Stay Safe  

Renault MM2012
21st August 2020

Calling all owners of MM2012 CD Players, we need your assistance

We are currently populating our database with information from the MM2012 range of radios from the Renault Meganne 3. We are looking for any handbook information with regards to code entry procedures, as there are a few different models here and we want to ensure we tag the correct info accordingly. If you have a Version of MM2012 that needs a code and its not yet shown on our database, then please get in touch with us.  

Pioneer SPH DA120
8th August 2020

If you have the Pioneer AppRadio 4 and its stuck on the loading screen, we can help . .

There appears to be a common fault where the system will either "hang" on a Software Error Screen, or will repeatedly show the Pioneer Logo with the words "Loading" and then turn off again, reset itself and then repeat the procedure again on a continuous cycle. Not a problem for us and full details can be found in our website Repair Service section.  

Pioneer AVIC
7th August 2020

We now have a solution for those of you that have locked your Pioneer stereo.

Also fitted to SAAB, the Pioneer AVIC-F950DAB uses a customer derived code number to protect it and this does mean that if that number or phrase is misplaced, then the stereo will not function. We can now reset this model and full details can be found on our website.  

Phone Lines Down
3rd August 2020

We are experiencing problems with our phone lines at the moment and we cannot hear any incoming voices - Please bear with us

If you need to talk with us, please email a phone number to technical@dndservices.co.uk and we will call you back  

COVID19 Update
31st July 2020

We are still experiencing delays here

Please read this latest message from our M.D.


With the world now poised on an imminent second wave, we are now in a better place to trade through it having learnt many lessons over the last few months. Most of our European delivery network is back online although we do ask that you ensure that any delivery addresses are not compromised or closed during any local lockdowns in your country.

For our UK customers, we are now reverting back to a strict Mail Order Service only and can no longer accept any visitors. Down here in the South West, we are having a serious influx of holidaymakers and our infection rates now are rising dramatically as a direct result. For our registered Motor traders and garages in Torbay, give us a ring first as you normally would.

We are still trying to turn radios around as fast as we can, but the backlog is enormous - so please be patient with us.  

Seat SSS1.2 Ibiza
22nd July 2020

We now have a radio code solution for the TechniSat SSS1.2 as fitted to the SEAT Ibiza

As far as we are aware, we are the first people to crack the codes on this particular model. Full details can be found on the website.

So refreshing to post news that is not Covid-19 related !!  

COVID19 Update
10th July 2020

Our International Shipping is being reviewed

Please read the following from our M.D.


We are reviewing our International Shipping on a daily basis and we are now lifting restrictions on Ireland, France and Germany as we are hearing good reports that you have the Pandemic under control and parcels are now reaching their final destinations without too much delay.

To those of you in other Countries that wish to use our Mail Order Services, if your location is still not permitted on our website, please contact us for further advice as we will be evaluating shipping on a case by case basis.

Our Automated Online Radio Code Services will of course be accessible to everybody at all times

Thank you for your understanding and please stay safe.  

COVID19 Update
6th July 2020

Our International Mail Order Services are still on hold

Please read this latest message from our M.D.


International Consignments:
Although many Global Businesses are re-opening, we are aware that there is still a significant number of International Pick Up and Collection Points that have remained closed and this is affecting the ability of our International customers to collect their parcels. There are also major delays at borders due to the extra checks on the drivers which is impacting on vehicle arrival times. We are also aware that many drivers are not requesting customers to sign for their deliveries.

With all this being taken into consideration, we have decided not to reinstate International shipping at this time as the potential for things going wrong is too great. We will re-evaluate this in a couple of weeks and can only apologize to our International Friends at this time.  

COVID19 Update
26th Jun 2020

Please remove Mounting Brackets when sending us a radio

Most of the radios these days are bolted in place by metal brackets that are affixed to the side of the radio. Some of these brackets are getting to be increasingly difficult to remove here and taking up a lot of time, but we are also finding that with those of you using the lower budget shipping means, that some of these brackets are getting bent in transit. We are therefore requesting that any side brackets are now removed prior to sending us the radio. This will ensure that they are not damaged in the post and also means we can turn things around much quicker.

Please note that our COVID-19 procedures have not altered and turnaround times are still severely delayed  

COVID19 Update
18th Jun 2020

Some of our local services will be resumed shortly - Please read for further details

As we gently ease out of lockdown, we have been looking at how some of our local services can be resumed.

Starting from the 22nd June, we will be accepting radios being dropped off and collected to our workshop, but this will be strictly by appointment and for our local Torbay customers only. Those of you that live outside of the Torbay area will have to continue to use our Mail Order Services. If you want to drop a radio to us in person for repair or decode, then please ring 01803 391680 for a time slot. As with many businesses around here, if you turn up without booking a slot, then we will unfortunately have to turn you away. This is so we can continue to protect those that we are still shielding here.

The last few months have given us time to re-evaluate some aspects of what we do here and we have decided to concentrate on the more lucrative decode and repair side of things which means that some of our other services are sadly being brought to a halt. Car Audio Sales and Installations have changed over the last few years and we are constantly being presented with inferior unbranded products that people have purchased online and then don`t want to pay the price to have them fitted properly (as they were so cheap to start with) and they never seem to work properly when we test them first. There are also now so many barriers following the Covid-19 Pandemic when it comes to working on customer vehicles, that we have taken the decision that it is no longer viable for us to work on, or inside, customers vehicles for the forseeable future.

International Shipping is still very much on hold at the moment until we get the green light from our logistics companies as we do not want any radios to be stuck in an international warehouse instead of being delivered. This is under constant review but unlikely to be resolved until July at the earliest.

I know a lot of this is as frustrating to you as it is to us, but please bear with us as we are doing our best to work out what the new definition of "Normality" is going to be, in order to return to it.  

COVID19 Update
31st May 2020

Before you ring us about turnaround times

Please read this latest message from our M.D.


With the prospect of many Car Showrooms being allowed to open on June 1st, we have had so many calls today asking what our current turnaround times are for decodes and repairs from our fellow traders.

The answer that I am giving everybody is that we are working on a first come, first served basis to those radios that are being booked in via our website. The sooner you book a radio in and get it to us, the sooner it can join the very large backlog that we have here. If you have not yet booked in your radio nor sent it to us, then please do not expect me to answer with a timescale. We are one of the global leaders in radio code numbers, and the entire world is currently waking up after many months of lockdown to find that they have a flat battery. Due to the schools remaining closed for many, some of our technicians that work behind the scenes are still at home with childcare and can only work with very limited hours. We are busy, but we are adapting very well to the challenge.

Unlike most of the Motor Trade that are now coming out to play, please respect that we have chosen to remain locked down from June 1st, so if you do need to get anything to us, it is still strictly Mail Order or Courier Only please - No Visitors.

Thank You.  

COVID19 Update
12th May 2020

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


It will not have escaped anyone’s attention that every news bulletin currently is complaining about mixed messages regarding COVID-19 and the next phase of relaxing the lockdown, so I would like to clarify the message from ourselves so that there is no misunderstanding.

No Visitors and No Callers please
We are STRICTLY MAIL ORDER ONLY for the foreseeable future.


Whilst this may come as a huge inconvenience to our local customers that are finding their car has a flat battery after 7 weeks of lockdown and a radio codes is needed, at present, we cannot allow you to drop them in to us in person as we are currently shielding a highly vulnerable person here at DND HQ from something else which means we are taking no chances whatsoever. Our regular Couriers are well aware of the complex procedures that we now have in place and it is working faultlessly.

Mail Order parcels are arriving here safely albeit a little delayed as most Couriers seem to be inundated at the moment (Royal Mail especially). Please keep an eye on your tracking number before asking us if your parcel has arrived. Our return of parcels via DPD seems to be running smoothly.

Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide, and a significant number of radios are being added to it on a daily basis.

With our own resources stretched, we are not currently monitoring the phones, so if you need to ask us a question that can’t be found on our website, please send us an email instead and allow us adequate time to reply.

Thank you for your understanding.  

COVID19 Update
5th May 2020

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


Whilst we have tried to remain as fully operational as we can over the last few weeks, as talk of easing the lockdown is taking place we have decided to scale back our hours and services in order to protect our staff down here as the great unwashed eventually come out to play. This is going to be inconvenient for some of you, but I`m sure you will appreciate the reasons why.

Our Courier delivery and collection services will remain unaffected, so any radios sent to us via mail order will always be accepted here. If sending us a radio though, please ensure that it is booked onto our system via our website to avoid any delays in turning them around. In order to minimize any unnecessary face to face contact, our workshop will now remain closed to physical callers and visitors for the foreseeable future. Our International services will remain suspended until such time that we can be sure the Global logistic and postal services are back to normal as we do not want to be held accountable for the delays in returning goods to other Countries.

Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide, and you may have noticed that we have been frantically working behind the scenes to expand the number of radios that can now be decoded via our fully automated website.

As a direct result of the COVID-19 Pandemic, we are also continuing to spend a couple of hours each day (mostly afternoons) in assisting and supporting some of the elderly and vulnerable people in our local community. This does mean that our telephone support has been compromised. Should you need to ask us a question that can not be found on our website, please send us an email instead and allow us adequate time to reply.

 

COVID19 Update
25th March 2020

The COVID-19 Pandemic is going to be with us for a while and we are also facing some new challenges down here at DND

Please read this following message from our M.D.


We have suspended all International Shipping for workshop repairs and are now operating strictly on a UK based network only. Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide.

As a direct result of the COVID-19 Pandemic, we have also made a decision to spend a couple of hours each day to assist and support some of the elderly and vulnerable people in our local community. This does mean that our telephone support has been compromised. Should you need to ask us a question that can not be found on our website, or even to find out if we are still here before posting anything to us, please send us an email instead and allow us adequate time to reply.  

COVID19 Update
24th March 2020

The COVID-19 Pandemic is going to be with us for a while and we are also facing some new challenges down here at DND

Please read this following message from our M.D.


With so many people now self isolating and working from home, this is starting to have a major impact on the Post Office and Courier drivers as they are now having to deliver a significantly higher number of parcels each day as a result. This obviously means that there will be some logistical delays. You would have been given a tracking number when sending your parcel to us and this can be checked on the relevant company website. Please do not ring us asking if we have received anything as it wastes valuable resources which we would rather utilize in turning stuff around, especially when the answer to your question can so easily be found online.

The recent spell of bad weather caused more than its fair share of vehicle breakdowns and flat batteries, so when you also factor in the recent new registration change in the Motor Trade, you will appreciate that we were at our busiest time of year when lockdown was announced. We do not entertain queue jumping by anybody no matter how important you may think you are or how much you are willing to pay and we will strive to operate as we always have on a first come, first served basis in turning repairs and decodes around as fast as we can. It is not uncommon for us to have a small backlog at this time of year and we are steadily working through it. But with such a high number of parcels still arriving each day we are respectfully asking you to please bear with us as we are currently having to prioritize our resources elsewhere.

As a direct result of the COVID-19 Pandemic, we have also made a decision to spend a couple of hours each day to assist and support some of the elderly and vulnerable people in our local community. Sadly, many of them are still struggling to locate basic food requirements as a result of those that have been panic buying out there, and if you are one of those with a full fridge or freezer, then I mean you. We have been setting up some of the vulnerable in our local community with installing webcams and Skype, repeat medication requests via Patient Access and this does take up quite a bit of our resources with online and telephone training. I`m sure that you can appreciate why we have chosen to do this, but it does mean that there may be an even further delay to some of our workshop services. Please be patient with us, as there is more to life than that of a broken stereo. There is a much bigger picture going on at the moment.

There is a high level of uncertainty, panic and frustration out there and people do seem to be losing their tempers as a result. We completely understand this, but please do not shout down the phone at us asking where your stereo is, nor shout at those that are still putting themselves at risk with face to face transactions in the shops that are open - it is not their fault. We are all in this together to keep the Country moving and a little bit of thought and respect would go a long way in this time of National Crisis.

Now that the Country is now in lockdown, we have taken additional steps here to minimize human contact. With the exception of Couriers and our registered Trading Partners, any deliveries or collections will be strictly by appointment only. Smaller and Royal Mail Postal items will be subject to severe delays as we are now forced to minimize any trips made to the Post Office for postage. As long as the Couriers and the Post Office are still operating though, then so will we. Obviously this is a very fluid situation and subject to change.

I suspect that when all of this is over, the world is genuinely going to be a very different place in which to live, so lets all make sure that it is a far better place than the one that we have just left.

Please keep an eye on your neighbours and please keep safe.

Dave Watts - Managing Director  

COVID19
16th March 2020

We intend to keep going as long as the couriers are able to deliver and collect

Whilst most of our services are now online, we do still operate a very busy repair workshop. As long as the Couriers and the Post Office are still operating, then so will we. Obviously this is a very fluid situation and subject to change.

Stay Safe.  

Arcade Support
18th February 2020

We are now withdrawing technical support for Arcade Machines

For those of you who have been using our Arcade Machine Service Support for the last decade, we regret that we are withdrawing sales, service and technical support with immediate effect. As most of you are aware, spare parts have been getting increasingly thin on the ground for a number of years and we have now reached the point where we are turning too much away as we cannot get the bits to repair them any longer. We will be clearing the workshop shortly and disposing of our Jamma and Pinball spares via eBay, so keep an eye on our listings over there.  

Brexit
3rd February 2020

Just a quick note to our EU Friends following Brexit. Nothing has changed here and we are still more than happy to take your money!!

Business as usual.  

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22nd September 2020
COVID19 Update

Far from Deja-Vu, this time round we are better prepared

Please read the following message from our M.D.


more...




 
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