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DND Services Ltd :: News archive

COVID19 Update
29th May 2020

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


With the prospect of many Car Showrooms being allowed to open on June 1st, we have had so many calls today asking what our current turnaround times are for decodes and repairs from our fellow traders.

The answer that I am giving everybody is that we are working on a first come, first served basis to those radios that are being booked in via our website. The sooner you book a radio in and get it to us, the sooner it can join the very large backlog that we have here. If you have not yet booked in your radio nor sent it to us, then please do not expect me to answer with a timescale. We are one of the global leaders in radio code numbers, and the entire world is currently waking up after many months of lockdown to find that they have a flat battery. Due to the schools remaining closed for many, some of our technicians that work behind the scenes are still at home with childcare and can only work with very limited hours. We are busy, but we are adapting very well to the challenge.

Unlike most of the Motor Trade, please respect that we have chosen to remain locked down from June 1st, so if you do need to get anything to us, it is still strictly Mail Order or Courier Only please - No Visitors.

Thank You.  

COVID19 Update
12th May 2020

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


It will not have escaped anyone’s attention that every news bulletin currently is complaining about mixed messages regarding COVID-19 and the next phase of relaxing the lockdown, so I would like to clarify the message from ourselves so that there is no misunderstanding.

No Visitors and No Callers please
We are STRICTLY MAIL ORDER ONLY for the foreseeable future.


Whilst this may come as a huge inconvenience to our local customers that are finding their car has a flat battery after 7 weeks of lockdown and a radio codes is needed, at present, we cannot allow you to drop them in to us in person as we are currently shielding a highly vulnerable person here at DND HQ from something else which means we are taking no chances whatsoever. Our regular Couriers are well aware of the complex procedures that we now have in place and it is working faultlessly.

Mail Order parcels are arriving here safely albeit a little delayed as most Couriers seem to be inundated at the moment (Royal Mail especially). Please keep an eye on your tracking number before asking us if your parcel has arrived. Our return of parcels via DPD seems to be running smoothly.

Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide, and a significant number of radios are being added to it on a daily basis.

With our own resources stretched, we are not currently monitoring the phones, so if you need to ask us a question that can’t be found on our website, please send us an email instead and allow us adequate time to reply.

Thank you for your understanding.  

COVID19 Update
5th May 2020

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


Whilst we have tried to remain as fully operational as we can over the last few weeks, as talk of easing the lockdown is taking place we have decided to scale back our hours and services in order to protect our staff down here as the great unwashed eventually come out to play. This is going to be inconvenient for some of you, but I`m sure you will appreciate the reasons why.

Our Courier delivery and collection services will remain unaffected, so any radios sent to us via mail order will always be accepted here. If sending us a radio though, please ensure that it is booked onto our system via our website to avoid any delays in turning them around. In order to minimize any unnecessary face to face contact, our workshop will now remain closed to physical callers and visitors for the foreseeable future. Our International services will remain suspended until such time that we can be sure the Global logistic and postal services are back to normal as we do not want to be held accountable for the delays in returning goods to other Countries.

Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide, and you may have noticed that we have been frantically working behind the scenes to expand the number of radios that can now be decoded via our fully automated website.

As a direct result of the COVID-19 Pandemic, we are also continuing to spend a couple of hours each day (mostly afternoons) in assisting and supporting some of the elderly and vulnerable people in our local community. This does mean that our telephone support has been compromised. Should you need to ask us a question that can not be found on our website, please send us an email instead and allow us adequate time to reply.

 

COVID19 Update
25th March 2020

The COVID-19 Pandemic is going to be with us for a while and we are also facing some new challenges down here at DND

Please read this following message from our M.D.


We have suspended all International Shipping for workshop repairs and are now operating strictly on a UK based network only. Our Online and Fully Automated Websites for Radio Code Recovery will remain operational at all times to everyone Worldwide.

As a direct result of the COVID-19 Pandemic, we have also made a decision to spend a couple of hours each day to assist and support some of the elderly and vulnerable people in our local community. This does mean that our telephone support has been compromised. Should you need to ask us a question that can not be found on our website, or even to find out if we are still here before posting anything to us, please send us an email instead and allow us adequate time to reply.  

COVID19 Update
24th March 2020

The COVID-19 Pandemic is going to be with us for a while and we are also facing some new challenges down here at DND

Please read this following message from our M.D.


With so many people now self isolating and working from home, this is starting to have a major impact on the Post Office and Courier drivers as they are now having to deliver a significantly higher number of parcels each day as a result. This obviously means that there will be some logistical delays. You would have been given a tracking number when sending your parcel to us and this can be checked on the relevant company website. Please do not ring us asking if we have received anything as it wastes valuable resources which we would rather utilize in turning stuff around, especially when the answer to your question can so easily be found online.

The recent spell of bad weather caused more than its fair share of vehicle breakdowns and flat batteries, so when you also factor in the recent new registration change in the Motor Trade, you will appreciate that we were at our busiest time of year when lockdown was announced. We do not entertain queue jumping by anybody no matter how important you may think you are or how much you are willing to pay and we will strive to operate as we always have on a first come, first served basis in turning repairs and decodes around as fast as we can. It is not uncommon for us to have a small backlog at this time of year and we are steadily working through it. But with such a high number of parcels still arriving each day we are respectfully asking you to please bear with us as we are currently having to prioritize our resources elsewhere.

As a direct result of the COVID-19 Pandemic, we have also made a decision to spend a couple of hours each day to assist and support some of the elderly and vulnerable people in our local community. Sadly, many of them are still struggling to locate basic food requirements as a result of those that have been panic buying out there, and if you are one of those with a full fridge or freezer, then I mean you. We have been setting up some of the vulnerable in our local community with installing webcams and Skype, repeat medication requests via Patient Access and this does take up quite a bit of our resources with online and telephone training. I`m sure that you can appreciate why we have chosen to do this, but it does mean that there may be an even further delay to some of our workshop services. Please be patient with us, as there is more to life than that of a broken stereo. There is a much bigger picture going on at the moment.

There is a high level of uncertainty, panic and frustration out there and people do seem to be losing their tempers as a result. We completely understand this, but please do not shout down the phone at us asking where your stereo is, nor shout at those that are still putting themselves at risk with face to face transactions in the shops that are open - it is not their fault. We are all in this together to keep the Country moving and a little bit of thought and respect would go a long way in this time of National Crisis.

Now that the Country is now in lockdown, we have taken additional steps here to minimize human contact. With the exception of Couriers and our registered Trading Partners, any deliveries or collections will be strictly by appointment only. Smaller and Royal Mail Postal items will be subject to severe delays as we are now forced to minimize any trips made to the Post Office for postage. As long as the Couriers and the Post Office are still operating though, then so will we. Obviously this is a very fluid situation and subject to change.

I suspect that when all of this is over, the world is genuinely going to be a very different place in which to live, so lets all make sure that it is a far better place than the one that we have just left.

Please keep an eye on your neighbours and please keep safe.

Dave Watts - Managing Director  

COVID19
16th March 2020

We intend to keep going as long as the couriers are able to deliver and collect

Whilst most of our services are now online, we do still operate a very busy repair workshop. As long as the Couriers and the Post Office are still operating, then so will we. Obviously this is a very fluid situation and subject to change.

Stay Safe.  

Arcade Support
18th February 2020

We are now withdrawing technical support for Arcade Machines

For those of you who have been using our Arcade Machine Service Support for the last decade, we regret that we are withdrawing sales, service and technical support with immediate effect. As most of you are aware, spare parts have been getting increasingly thin on the ground for a number of years and we have now reached the point where we are turning too much away as we cannot get the bits to repair them any longer. We will be clearing the workshop shortly and disposing of our Jamma and Pinball spares via eBay, so keep an eye on our listings over there.  

Brexit
3rd February 2020

Just a quick note to our EU Friends following Brexit. Nothing has changed here and we are still more than happy to take your money!!

Business as usual.  

Christmas
10th December 2019

We will be closed from Friday 20th December until January 6th 2020

Any Radios that arrive at our workshop during this time will not be worked on until we reopen in the new year. Our Fully Automated Decode services will remain functional during the festive period and there will be a skeleton staff here for online tech support, but its highly unlikely that they will be sober enough to answer the phones.

We would like to wish everybody a very Merry Christmas and a prosperous 2020  

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29th May 2020
COVID19 Update

The COVID-19 Pandemic is going to be with us for a while yet, so we are now altering the way things are done down here at DND

Please read this latest message from our M.D.


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