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DND Services Ltd :: News archive

Ping Ping
23rd July 2021

Some of our Couriers have been pinged, and it is causing some delays, but only by a day or two.

As with the entire country at the moment it would seem, our delivery drivers are also being pinged and isolating as a result. It does mean that there may be some unexpected delays in logistics, but only by a day or two it would seem whilst other measures are put in place.

We are still at full capacity down here, so anything that arrives can be dealt with swiftly as always.  

Opels and Renaults
21st July 2021

If you own a 2016 Opel Vivaro, then you may be surprised to find that the radio is actually badged as a Renault. Not a problem for us, we can still decode them

If you have a radio that is not yet shown on our website, then please et in touch with us as we still may be able to assist.

We were recently contacted by one of our friends in Greece about a radio that was not shown on our website, and within a couple of hours, we had written some new software allowing an online solution for him to obtain his code number.  

Leave a Message
20th July 2021

You would be amazed how many say they have tried to contact us by phone, but never leave a message? Its very simple, if you do not leave us a message, then we do not know that you have tried to get in touch !

If we are busy here, then the phone is usually the last to be answered, but if you leave us a message, then we will get back to you. Please speak slowly when you leave your phone number though as many of you seem to be speaking so fast that's its often difficult to comprehend the message and contact phone number that has been left.  

Please be Patient
7th June 2021

With people now returning to work, the demand for our Code services means that we are experiencing a bit of a backlog with regards to turnaround times.

Whilst we have continually worked throughout the Pandemic ourselves, we are now getting a bit overwhelmed with the phone calls that we are receiving on a daily basis from those of you returning to work, asking how fast we can turn stuff around, because its "Urgent".

So whether you are a Motor Trader that has just sold a car before prepping it carefully, or Joe Public that has had a codelocked radio for the last six months and you are going on holiday tomorrow, our answer to all of you is the same as it has always been.

We are working through radios as fast as we can on a strict first come - first served basis and there is no queue jumping by anybody, no matter how important you think you are.

Please be Patient.  

Customer Vehicles
9th April 2021

Please note that we are no longer working on Customer Vehicles

Over the last 12 months of the Pandemic, like many businesses that remained operational we have had to streamline our services and adapt in order to survive. One of the things we were forced to stop was working on customer vehicles, and that included everything from full installations to basic radio removal and refitting. Doing so has enabled us to focus more on what we always did best, and that is our workshop based Radio Repairs and Decodes.

We have therefore decided to close our vehicle workshop permanently and continue to concentrate on bench repairs from now on via our mail order services. This does mean that we will no longer have any facilities to remove radios from customer vehicles that turn up as part of the service, and nor will we be tracing and diagnosing any faults within a car if presented.

Sorry for any inconvenience that this may cause, but we have now got used to a new way of working.  

GM Corsa
23rd March 2021

For our Brazillian friends, we are now adding some Code solutions for you too.

We can now decode the Delphi Famar CDP 2700 as fitted to the GM Chevrolet Corsa via our fully automated website.  

Alfa Romeo Giulietta
12th March 2021

We now have an online Code solution for the Alfa Uconnect VP4

If you have an Alfa Romeo Gilietta of 2015 ~ 2016 vintage, then changes are that is has a Harman VP4 Uconnect 6.5 RA3 touch screen fitted. If you need a code number then we can now assist you via our fully automated instant radio code retrieval service.  

Jeep Renegade
3rd March 2021

If you have had a flat battery on your 2016 Jeep Renegade, then we can help you

If you have a Jeep Renegade of 2016 ~ 2017 vintage, then changes are that is has a Harman VP4 touch screen fitted. If you need a code number then we can now assist you via our fully automated instant radio code retrieval service.  

Audi Amazement
18th February 2021

If you have a radio that needs a code that is not yet on our website, then please make contact with us.

With new radios coming out each month, it can sometimes be quite a challenge to see what new security protocols have been applied and what software we need to write in order to get around them.

But the other day, we received an old (very old) Audi Radio Cassette Player for a decode that we were a bit stunned by. What really amazed us was that in 28 years of decoding, we had never ever seen nor heard of this particular model, and even the search for confirmation of its existence came back with a near zero result.

But after a bit of head scratching and plugging into our very sophisticated machines here, I am pleased to announce that if you have an Audi Wiesbaden made by Matsushita, then we can now supply a code number for it.

Ok, that announcement may have been 25 years late, but we got there in the end.  

International Shipping
26th January 2021

For our International Friends out there, including Europe and Northern Ireland, I`m afraid that we have some unwanted news for you.

Please read this message from our M.D.


As of January 1st 2021, shipping Radio's around the World has become a lot more complicated. It is no longer possible to simply send us a repair without a mountain of paperwork, and if any of the Customs Declarations are filled out incorrectly, then it means that any Radio entering the UK may mistakenly be subjected to Import Duty and VAT. There are some major steps and hurdles that we are trying to follow in order to register to prevent this from happening, but the risks and costs involved are proving to be no longer viable at this particular moment in time.

It is therefore with deep regret that we have now suspended all International Shipping, including Mainland Europe for the forseeable future. Sadly, this now also includes our close friends in Northern Ireland as the trade barriers and registration forms are now just cost prohibitive for returning any Radio's back to you.

Our fully Automated services will remain operational to the World, but our in house repair services are now strictly UK only. I hope that we will re-evaluate this one day, but it is unlikely to be any time soon.  

Please Be Patient
22nd January 2021

Please remember we are still in a Pandemic before shouting at us down the phone lines

Yes, we are as frustrated as everyone else out there that we are still in a lock down and the Pandemic is still upon us. However, please do not take it out on us by shouting down the phone at us.

Most of the courier and postal services have been hit really hard with the "Track & Trace" system forcing many places to shut down trough lack of operational staff. The knock on effect of this does mean that parcels are taking a little longer to arrive irrespective of the service you have paid for. If you have paid for a 24 hour service to get a radio posted to me and it takes a week to get here then shouting at us is is a little unfair.

Cold Weather and Lock down means a lot of flat car batteries out there, not just here in the UK, but Globally - We are at our busiest time of year and struggling with the additional complications that the Covid-19 has brought. There are significant delays here as a result.

We are working through radios as fast as we can on a strict first come - first served basis and there is no queue jumping by anybody, no matter how important you think you are.

Please be patient and stay safe  

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23rd July 2021
Ping Ping

Some of our Couriers have been pinged, and it is causing some delays, but only by a day or two.


more...




 
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