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DND Services Ltd :: News archive

Customer Vehicles
9th April 2021

Please note that we are no longer working on Customer Vehicles

Over the last 12 months of the Pandemic, like many businesses that remained operational we have had to streamline our services and adapt in order to survive. One of the things we were forced to stop was working on customer vehicles, and that included everything from full installations to basic radio removal and refitting. Doing so has enabled us to focus more on what we always did best, and that is our workshop based Radio Repairs and Decodes.

We have therefore decided to close our vehicle workshop permanently and continue to concentrate on bench repairs from now on via our mail order services. This does mean that we will no longer have any facilities to remove radios from customer vehicles that turn up as part of the service, and nor will we be tracing and diagnosing any faults within a car if presented.

Sorry for any inconvenience that this may cause, but we have now got used to a new way of working.  

GM Corsa
23rd March 2021

For our Brazillian friends, we are now adding some Code solutions for you too.

We can now decode the Delphi Famar CDP 2700 as fitted to the GM Chevrolet Corsa via our fully automated website.  

Alfa Romeo Giulietta
12th March 2021

We now have an online Code solution for the Alfa Uconnect VP4

If you have an Alfa Romeo Gilietta of 2015 ~ 2016 vintage, then changes are that is has a Harman VP4 Uconnect 6.5 RA3 touch screen fitted. If you need a code number then we can now assist you via our fully automated instant radio code retrieval service.  

Jeep Renegade
3rd March 2021

If you have had a flat battery on your 2016 Jeep Renegade, then we can help you

If you have a Jeep Renegade of 2016 ~ 2017 vintage, then changes are that is has a Harman VP4 touch screen fitted. If you need a code number then we can now assist you via our fully automated instant radio code retrieval service.  

Audi Amazement
18th February 2021

If you have a radio that needs a code that is not yet on our website, then please make contact with us.

With new radios coming out each month, it can sometimes be quite a challenge to see what new security protocols have been applied and what software we need to write in order to get around them.

But the other day, we received an old (very old) Audi Radio Cassette Player for a decode that we were a bit stunned by. What really amazed us was that in 28 years of decoding, we had never ever seen nor heard of this particular model, and even the search for confirmation of its existence came back with a near zero result.

But after a bit of head scratching and plugging into our very sophisticated machines here, I am pleased to announce that if you have an Audi Wiesbaden made by Matsushita, then we can now supply a code number for it.

Ok, that announcement may have been 25 years late, but we got there in the end.  

International Shipping
26th January 2021

For our International Friends out there, including Europe and Northern Ireland, I`m afraid that we have some unwanted news for you.

Please read this message from our M.D.


As of January 1st 2021, shipping Radio's around the World has become a lot more complicated. It is no longer possible to simply send us a repair without a mountain of paperwork, and if any of the Customs Declarations are filled out incorrectly, then it means that any Radio entering the UK may mistakenly be subjected to Import Duty and VAT. There are some major steps and hurdles that we are trying to follow in order to register to prevent this from happening, but the risks and costs involved are proving to be no longer viable at this particular moment in time.

It is therefore with deep regret that we have now suspended all International Shipping, including Mainland Europe for the forseeable future. Sadly, this now also includes our close friends in Northern Ireland as the trade barriers and registration forms are now just cost prohibitive for returning any Radio's back to you.

Our fully Automated services will remain operational to the World, but our in house repair services are now strictly UK only. I hope that we will re-evaluate this one day, but it is unlikely to be any time soon.  

Please Be Patient
22nd January 2021

Please remember we are still in a Pandemic before shouting at us down the phone lines

Yes, we are as frustrated as everyone else out there that we are still in a lock down and the Pandemic is still upon us. However, please do not take it out on us by shouting down the phone at us.

Most of the courier and postal services have been hit really hard with the "Track & Trace" system forcing many places to shut down trough lack of operational staff. The knock on effect of this does mean that parcels are taking a little longer to arrive irrespective of the service you have paid for. If you have paid for a 24 hour service to get a radio posted to me and it takes a week to get here then shouting at us is is a little unfair.

Cold Weather and Lock down means a lot of flat car batteries out there, not just here in the UK, but Globally - We are at our busiest time of year and struggling with the additional complications that the Covid-19 has brought. There are significant delays here as a result.

We are working through radios as fast as we can on a strict first come - first served basis and there is no queue jumping by anybody, no matter how important you think you are.

Please be patient and stay safe  

We are still operational
5th January 2021

As we enter another lockdown, don`t panic, we are still here to help with your Radio Codes

Please read this from our M.D.


Having scrutinized the new legislative rules, we are satisfied that we are still permitted to trade (albeit with restrictions) under both the electronic repair services and also for supporting the vehicle repair industry.

Because we have been shielding some family members here over the last few months, we have previously had to adopt some very strict rules and procedures in order to continue to remain operational and this has included a zero face to face customer contact policy. So for us, nothing really changes. We will endeavor to keep the workshop open as STRICTLY MAIL ORDER ONLY for the forseeable future as our regular delivery drivers and couriers already know the strict procedures we have in place and how to deal with us. This does still mean NO VISITORS though, irrespective of how local you think you may be or how inconvenient it is to use a courier to get a radio to us.

There will be problems and there will be significant delays, but if we all play the same game, then we can hopefully all come out of this together.

Stay Safe  

Happy New Year
2nd January 2021

Please note that all International Shipping including Northern Ireland, is currently suspended.

Please read this from our M.D.


We are pleased that a Brexit deal was agreed at the last minute, but it has left us with a bit of a temporary problem that we awaiting an answer on from HMRC, who are understandably inundated with Shipping questions.

Unlike other industries out there that are importing and exporting goods, our market is one of repair and return, which means we are still awaiting on the correct procedures to follow in order to move expensive items from one country to another without them incorrectly being subjected to import taxes. This also applies to anything sent to us from outside of the UK because if any paperwork is incorrectly filled out, then you may find that your decode charge jumps massively if import taxes are incorrectly applied.

This will also apply to Northern Ireland that now has its own set of customs forms to fill in and as yet, we have not heard anything back as to what is required from us in the form of paperwork or what has to be declared when sending anything across the water. We only found out about this one on New Years Eve, so please be patient whilst we try and find a solution.

Our Fully automated decode services are taxed at source here in the UK and will continue to run without any issue whatsoever, and International users will now find that we have added many currency options to make it easier for you.

I wonder how many more challenges 2021 will bring us?
Happy New Year !!  

See you in 2021
21st December 2020

Our Offices are now closed for the festive period

Please read this message from our M.D.


With the festive period now upon us, the Country on Lockdown and the Borders around the U.K. now closed We have decided to also take our first and well earned break this year and actually close for Christmas.

Our fully automated website will remain operational at all times and depending on alcohol consumption, there is a possibility that some emails may even be answered. We have procedures in place for any radios that are delivered by couriers during the break, but these will obviously not be worked on whilst our workshop is closed.

It has been a strange year for everyone but unlike most out there, we have not been furloughed and have not qualified for any handouts or Government assistance which has forced us to adapt and remain as operational as we can hence the desperate need for some time off.

From everyone here - Thank you for your business this year, Try and have a Merry Christmas, Stay Safe and look forward to dealing with you all from the 4th January 2021 when we re-open.  

Currency Fixed
9th December 2020

For the International Customers out there, our Currency problems should now be fixed.

Following a major technical upgrade, our multiple currency options are now back up and running again on our Automated Code site. Our Japanese friends can now pay in Yen or US Dollars, whichever you prefer.  

Currency Options
2nd December 2020

We are undergoing maintenance on one of our servers which may affect some of the automated card payments.

We are aware that those of you using our automated code site and paying in Japanese Yen are experiencing a few difficulties at the moment. We are aware of the problem and looking to fix it as soon as possible.

Whilst this maintenance work is going on, some of the other payment and currency options may also be suspended for a short while. For those paying in GBP, you may find some disruption if using VISA for payment.

Whilst this work is being done, we would advise you to select GBP as the currency and cleared funds through Paypal which is working perfectly.

Apologies for any inconvenience that this may cause.  

Brexit Update
8th November 2020

International Shipping is now suspended

Please read the following message from our M.D.


With so many countries (including ourselves) going into different forms of COVID-19 lockdown, we have decided to suspend our International Shipping. The UK, Northern Ireland, and the UK Islands will remain unaffected with business continuing as normal.

With the lack of any foreseeable Trade Agreement with the E.U. and little clarification as to what will happen in 6 weeks time with regards to shipping and customs paperwork that may be required for each Country, we will now not be reinstating our International Services until 2021. For us it is not as simple as using the WTO rules as we are not actually importing or exporting anything and we are just returning items to you, the sender, following a UK repair. We need to know the correct customs definitions to use to prevent any charges for import duty when radios are moved about and as yet they have not been released to us.

This is as much of an inconvenience to everyone out there as it is to us, but the current Pandemic has given us a good break point in which to get our International Services in order and we hope to hit the ground in 2021 with our feet running.  

COVID19 Update
2nd November 2020

We are still operational and will remain open for online business only

Please read the following message from our M.D.


With another lockdown now on the cards, don`t panic about sending anything to us as our workshop will remain operational, albeit for online and internet sales only. There will be no face to face or counter service and visitors will sadly now be turned away. We have to play strictly by the rules on this one and as the Virus has no exceptions, then neither can we. Thank you for your understanding.

For our Trade Customers sending radio's in by Mail Order, please make sure we have any alternate delivery addresses should your premises be closed.

Stay Safe  

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9th April 2021
Customer Vehicles

Please note that we are no longer working on Customer Vehicles


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